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FAQ
Getting Started
Useful (and Free) Tools for E-commerce
How to set up my Shopify Store?
To begin setting up your online store, the first step is to create an account on Shopify. After that, you can customize your store to suit your needs by adding products, setting up payment and shipping options, and making it ready for your customers. Shopify provides self-service tools, tutorial videos, and comprehensive documentation to support you at every step of the process.
How do I set up payment methods in my Shopify store?
To set up payment methods, simply select from the available options and add your account information. Shopify provides a wide range of national and international payment methods to suit your needs. These include features like transparent checkout, recurring payments (ideal for subscriptions), and various payment methods such as debit cards, credit cards (Visa, Mastercard, American Express, and more), Apple Pay, Google Pay, bank transfers (ACH), and PayPal.
How to attract more visitors to my store?
Invest in SEO to improve your store's visibility on search engines organically. Leverage social media, paid ads, and email marketing to attract and retain customers. Explore our 6 tips to enhance your Shopify store's SEO.
What is the ideal conversion rate for my e-commerce?
The conversion rate in e-commerce is the ratio of visitors to completed sales within a given period. This metric is essential for evaluating the financial health of your business.
The global average e-commerce conversion rate ranges from 2% to 3%. However, it’s important to account for various factors that can affect this metric. If your rate is below 1%, there’s significant room for improvement.
Click here to learn how to improve your conversion rate.
Scaling Up
What is Shopify Plus, and who is it best suited for?
Shopify Plus is the premium plan offered by the Shopify e-commerce platform. Designed specifically for merchants managing high sales volumes, it addresses challenges related to scalability and the unique demands of their businesses. This plan is perfect for companies looking for a robust platform with customizable features to meet the needs of a global market.
How does Shopify Plus stand out compared to other e-commerce platforms?
Shopify Plus stands out by offering advanced features, improved security, a highly customizable checkout process, and an API built to handle high-volume sales. With Shopify Plus, you benefit from reduced development costs, increased flexibility, and extensive customization options. Additionally, you gain access to a dedicated account manager and a team of experts ready to take your business to the next level. Want to explore how Shopify compares to other platforms? Check out:
• Shopify vs. Vtex
• Shopify vs. Woocommerce
What is the investment required to migrate to Shopify Plus?
We recommend reaching out to Alce Rocks before initiating your migration to Shopify Plus. This step can help you avoid unnecessary expenses and ensure effective planning. The required investment depends on the complexity of your operation and the level of customization needed. Scenarios can vary significantly, and we’re here to help you navigate the possibilities.
For existing Shopify users without additional customization needs, the migration might be as straightforward as upgrading your plan and monthly subscription. However, for those migrating from other platforms like Magento, VTEX, or custom implementations, a preliminary assessment is crucial.
As a trusted leader in Shopify Plus projects, Alce Rocks is committed to making your transition smooth and transparent. We provide end-to-end consulting services, including strategy, design, development, and ongoing support. Contact us to plan your migration efficiently and ensure you make the most of Shopify Plus’s robust capabilities.
What customization and integration features are available?
With Shopify Plus, you can create a fully customized online store to suit your specific needs. The platform offers integrations with over 10,000 apps and provides robust REST and GraphQL APIs to connect seamlessly with various market solutions. Shopify Plus also enables custom checkout development, delivering a tailored and optimized user experience for your e-commerce.
Which areas of expertise can Alce support in your e-commerce projects?
If you're unfamiliar with the terms below, don’t worry—we’re here to simplify the complexities so you can focus on what truly matters: your business.
Our expertise covers a wide range of areas and technical terms. We’ve developed the "E-commerce ABC" methodology (Audit, Base, and Continuous) to streamline the various aspects of an e-commerce project, including:
- Strategy, Design, and Planning:
Digital Strategy, Lean, Agile, Sprints, Design Thinking, Data Analysis, User Experience (UX), User Interface (UI), Shopping Experience, Usability. - Development, Technology, and Operations:
Solution Architecture, Migration, Implementation, Responsive Web Systems, Mobile Apps (iOS, Android), IoT, API, Cloud, Optimization, B2C, B2B, D2C, Extensions, E-commerce, DNVB, Shopify Plus, Shopify Apps, Shopify Flow, Integrations, Omnichannel, Multichannel, POS, OMS, Marketplaces, Unified Commerce, Operations, Logistics, Shipping, Payment Methods, Infrastructure, ERP. - Growth and Marketing:
Continuous Support and Enhancements, Audits (SEO and CRO), Analytics, Core Web Vitals, A/B Testing, E-commerce Evolution, Digital Marketing, Growth, Performance Optimization, Marketing Automation, Upselling, Repeat Purchases, Subscriptions, Stability, Scalability, Checkout Optimization, Tracking, Customer Success.
We’re here to bring expertise to every stage of your project, ensuring a smooth and effective process.
How does Alce Rocks make my Shopify Plus experience stand out from other agencies?
Alce Rocks is not just an agency—we are a leading technology company specializing in Shopify Plus projects across Latin America and an official Shopify partner even before the platform’s arrival in Brazil. With a global reputation as a reference in custom Shopify apps and Shopify Plus solutions, we bring unparalleled expertise to every project.
At Alce, we value transparency and authenticity. Every case featured on our site is real and verifiable—a commitment to honesty that we consider essential for a successful partnership.
Beyond our extensive experience, partnering with Alce provides you with:
- Exclusive Methodology: Encompassing diagnosis, consulting, implementation, and ongoing support.
- Impartial Recommendations: Helping you select the best solutions for your needs.
- Direct Alignment with Shopify: Ensuring adherence to best practices.
- Early Access: Enabling you to test new features and functionalities ahead of the market.
- Priority Support: Offering a dedicated team for your specific requirements.
Looking for a partnership built on transparency and results? Contact us and see how we can elevate your Shopify Plus experience.